Cannot Open Activation Key File on start of MAS
Cannot Open Activation Key File - No Activation Found when starting MAS 90 or MAS 200
For MAS 90, MAS 200, System Setup, version 3.00
NOTE: Some of the steps included in this resolution will require knowledge of your network. Be sure to consult with your Networks Administrator when unsure of these steps.
For MAS 90:
- The user does not have sufficient network permissions to launch MAS 90. To test permissions perform the following steps:
- In Windows Explorer, go to ...\Mas90 \ Home \ Lib \ Keys.
- Try to create and delete a text (.txt) file in the ...\Keys folder.
- If an access error occurs, give the user sufficient rights to the entire ...\ Mas90 \ folder and all subfolders using the following guidelines:
- Microsoft Networks:
- Change (RWXD) or "Full Control" permissions at the sharepoint.
- Novell Networks:
- RWCEMF rights to the ...\MAS90\ folder and all subfolders.
- RF rights to the root folder.
- ...\Mas90 \ Home \ Lib \ Keys \ Activate.pvx is read only. This might occur if MAS 90 was restored from a CD-ROM backup. Remove the "Read Only" type attributes from all MAS 90 files by:
- Open a command prompt and go to the ...\Mas90 \ folder and type the following command to remove "Read Only", System", and "Hidden" attributes from the ...\MAS90 folder and all subfolders:
- The path to ...\Mas90 is incorrectly mapped. For example, the ...\Mas90 folder itself might be shared so that the workstation only sees the folders beneath... \Mas90 \ (F:\Home\ instead of F:\MAS90\Home\). To resolve, perform the following steps:
- Remove the share from the ...\Mas90\ directory, and share the drive above the ...\Mas90\.
- At the workstation, remap the drive so it points to the new sharepoint, and then run "Workstation Setup" (...\Mas90\ Wksetup \ Setup.exe or Wksetup.exe).
- A virus may be interfering with MAS 90 processes. As of 9/20/2001, the following file types have been known to interfere with MAS 90:
If any of these types of files exist on the network, the virus must be cleaned from the network before troubleshooting MAS 90 and 200 issues. If MAS 90 is infected by a virus, perform the following:
1. Rename the ...\Mas90\ Home and ...MAS90\CM directories.
2. Reinstall the System Setup, Library Master and Custom Office (if installed) modules.
3. Reactivate the system in Product Registration. It is not necessary to reenter the serial numbers and unlocking keys.
4. To retain configuration settings such as Device Configurator, copy all "*.ini" files from the old ..\Mas90\Home\directory to the new ..\MAS90\Home directory.
- The PVX.INI file in the ..\WINNT\ directory of the server contains an absolute path to the ... \Mas90\Home\Lib\ directory that is incorrect. The path to the .. \Mas90\Home\Lib\ directory must be the same as the path in the .. \WINNT\PVX.INI file at the server.
- This resolution applies to MAS 200 only under the following circumstances:
- The splash screen hangs on the workstation and the error occurs on the server.
- The workstation operating system is Windows NT or Windows 2000.
- To resolve, perform EITHER of the following:
- On the server, edit ..\WINNT\PVX.INI and fix the path.
- Have all users exit MAS 200 and disable the Host. On the server, delete ..\WINNT\PVX.INI and reinstall System Setup.
- Delete the ..\Windows\PVX.INI file on the local workstation, then run Workstation Setup.
- This resolution applies only if the error occurs within the program rather than when it is launched.
For MAS 200:
- For MAS 200 Version 4.20 only: If the workstation is on Microsoft Vista, the User Account Control (UAC) may be blocking access. Perform any of the following: NOTE: For more information on UAC, see Microsoft article #709691 (User Account Control Step-By-Step Guide) at http://technet.microsoft.com.
- Install MAS 200 to a folder other than C:\Program Files. ( See the "Supported Platform Matrix" for MAS 200 if you need more information).
- Run the MAS 200 shortcut icon in "XP Compatibility Mode".
- Right click the MAS 200 shortcut icon and choose "Properties".
- Click on the "Compatibility" tab.
- In the "Compatibility Mode" selection, select "Run This Program In Compatibility Mode For:" checkbox.
- In the drop down list, select "Windows XP (Service Pack 2)".
- In the "Privilege Level" section, select the "Run This Program As An Administrator" check box.
- For multi-user systems, click "Show Setting For All Users" and repeat the above steps. Be sure to select the same check boxes as the previous steps because by default, the shortcut properties are valid only for the current user.
- Click on "Apply" and then on "OK"
- Disable UAC (User Account Control) in Windows Vista by:
- Clear the "Use User Account Control (UAC) To Help Protect Your Computer" check box in "User Accounts". For more information, search "Turn user account control on or off " at http://windowshelp.micfosoft.com.
- If MAS 200 is installed on the Terminal Server/Citrix server (TS/Citrix), the user may not have "Change" permissions to the LOCAL ..\Mas90\Home\Lib\Keys\ folder) the Workstation Setup folder). Grant all MAS 200 users "Change" permissions on the LOCAL ..\Mas90\folder on the TS/Citrix server.
- NOTE: Running TS/Citrix on a Windows NT 4.0 server instead of a Windows 2000 server is NOT SUPPORTED. Review the Supported Platform Matrix for more information regarding software compatibility.